Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused , tags attached within 14 days. Some garments may come with a security tie and this tie must be intact to receive a refund in any amount.

Please note that customers will be responsible for return shipping costs.

Any returns must be in the original packaging with proof of purchase and security tie intact where applicable.

Please contact us at TheStrawberryShop@gmail.com or (717) 792-0920 for return instructions and an RMA number. RMA number must be written on the outside of the package.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes between 5 and 10 day business days. We strive to ship tour order no later than the next business day.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.